Refund policy
At Endless Guidance we are committed to ensuring the products you purchase from us are picked and packed with the care, although unfortunately there may be times when there is a need for a refund or a replacement.
The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to info@endlessguidance.com
Returns & Replacement Policy
An item(s) has arrived damaged - In the unfortunate event that an item has arrived damaged, you must contact us within 7 days from the dispatch date via our email: info@endlessguidance.com. Please include a photograph of the damaged/incorrect item(s) for our reference.
Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost.
An incorrect item has been received - In the unfortunate event that an incorrect item has been received, you must contact us within 5 days from the dispatch date via our email: info@endlessguidance.com. Please include a photograph of the incorrect item(s) for our reference.
Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.
You have not received your order - If you have not received your order please contact our Customer Care Department via our email: info@endlessguidance.com.
You have changed your mind - Endless Guidance will not accept returns due to change of mind. If you would like to exchange your order with something else you will need to contact us with in 24 hours. If you are not happy with the item you have received we are happy to send out a replacement however all shipping costs will need to be paid at the customers expense.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the original payment method used. We will notify you once this has been completed through email.
(Endless Guidance) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds (if applicable) - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Need more help? - If you would like any further help please send an email to info@endlessguidance.com and we'll be happy to help.